DEEPACE Support & Downloads

Orders can be placed directly through our official website. Once the order is completed, you will receive an order confirmation email.

Yes. For business customers, distributors, or bulk orders, we can provide quotations or pro forma invoices upon request. Please contact us with your company details and required items.

If your order has not yet been shipped, modifications or cancellations may be possible. Please contact us as soon as possible. Once an order has been shipped, changes may no longer be possible.

Yes. We support bulk purchases and distributor cooperation. Please contact us directly to discuss pricing, availability, and terms.

Accepted payment methods may include credit card, bank transfer, or other options shown at checkout. Available methods may vary by region.

VAT handling depends on your location and customer type. For EU business customers with a valid VAT number, VAT may not be charged. For private customers or non-EU destinations, VAT and import taxes depend on local regulations.

Import duties, VAT, or customs fees are determined by the destination country and are the responsibility of the recipient unless otherwise specified.

Yes. We ship to most countries worldwide. Shipping availability and delivery time depend on your location.

Shipping time varies depending on destination, shipping method, and customs clearance. Estimated delivery times are provided after shipment.

Once your order is shipped, a tracking number will be provided via email. You can use this number to track your shipment with the carrier.

Orders may ship from different fulfillment locations depending on product type, destination, and availability.

Delays may occur due to customs clearance, weather, or carrier-related issues. If a shipment appears significantly delayed, please contact us for assistance.

Please inspect your package upon arrival. If damage is found, contact us promptly with photos of the package and product so we can assist you.

Return or exchange requests are evaluated on a case-by-case basis. Products must typically be unused and in original condition. Please contact us before returning any item.

Refund eligibility depends on order status and product condition. Please contact us with your order number for assistance.

Yes. All products include a standard warranty covering manufacturing defects. Warranty terms are specified on the product page.

No. The warranty does not cover damage caused by improper use, modification, or external factors.

Please contact our support team with your order number, product serial number, and a description of the issue.

Yes. An invoice or receipt will be provided electronically after your order is completed.

You can contact us via the support form or email listed on our website. Including your order number helps us respond more efficiently.

Some orders may require manual verification for security, compliance, or shipping reasons. This may slightly delay processing.

Local pickup may be available in selected locations by prior arrangement. Please contact us before placing the order.

To help us assist you quickly, please include your order number, product model (if applicable), and a brief description of the issue.