Shipping & Pricing
Shipping channel:
We collaborate with leading logistics partners such as DHL, FedEx, and UPS to ensure swift and secure global transportation. Additionally, we have established partnerships with other reputable logistics providers in specific regions to offer efficient and cost-effective shipping solutions. All shipments are trackable!
July 2024: Our French warehouse started shipping products to our European customers！
Delivery time:
Express: 5~8 days; (DHL/FedEx/UPS, fast and stable.)
General Logistics: 10~25 days;
Free shipping: 5~25 days, depending on the region.
The price of products:
All our product prices are exclusive of tax.
We will fill in the actual price of the order when shipping. If the parcel is incurring customs duty please take care of it in time so that the parcel will not be returned.
If you have any questions about the above information, or if you have any needs, please contact us at annayang@deepace.net
Payment method
We accept payment by PayPal and credit card.
For commercial orders, you can also use bank transfer to our CITIBANK N.A. New York Branch account. We accept international wire transfers (SWIFT), US ACH/EFT and Fedwire transfers. Bank transfers are only supported for accounts where the account holder is a company (organization), individual accounts are not supported. To pay by bank transfer, please contact our sales manager.
Warranty and Return Policy
Please refer to the product manual for details on our warranty policy. Customized products are exempt from no-reason returns, while other products are eligible for a 7-day no-reason return policy. However, customers are responsible for covering the associated courier costs. For further assistance, kindly reach out to our sales manager.
Consumer Price Protection Policy
We highly value customer satisfaction and are committed to providing you with the best shopping experience. Therefore, we have established the following Consumer Price Protection Policy to ensure that you enjoy the best price guarantee when purchasing our products:
1. Price Protection Period: Within one month of your purchase, if you find the same product being sold at a lower price on our website, you are entitled to avail of the price protection policy.
2. Application Process: If you discover a lower advertised price for the same product during the price protection period, please contact our customer service team immediately and provide the following information:
– Your order number
– Product name and model
– Source and valid proof of the lower price (such as a link or screenshot)
3. Price Adjustment: We will promptly review your application and, upon verification, adjust the price for you. Depending on your payment method, the price difference will be refunded through the original payment method or issued as a coupon.
4. Policy Limitations: Please note that the price protection policy applies only to products purchased within the price protection period. Additionally, the following situations are not covered by the price protection:
– Products during special promotional periods (such as clearance)
– Other special circumstances, such as omissions or pricing errors
5. Reserve Rights: We reserve the right to adjust the price protection policy based on actual circumstances and may modify or terminate it at any time without prior notice.
We aim to demonstrate our commitment to customer satisfaction through this policy and appreciate your support for our products. If you have any questions or need further assistance regarding the price protection policy, please feel free to contact our customer service team.