Privacy Policy & Terms of Use

Last Updated: 22 December 2023

Welcome to www.deepace.net (the “Website”).
This Website is owned and operated by DEEPACE Ltd (“DEEPACE”, “we”, “us”, or “our”).

This document describes:

how we collect, use, store, and protect personal data (Privacy Policy); and
the terms under which you may access and use our Website, software, and related services (Terms of Use / End User License Agreement).

By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by this Policy and the Terms described herein.

1. Privacy Policy

1.1 Information We Collect

a) Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

Name
Company name
Email address
Phone number
Billing or shipping information
Any information submitted via contact forms, account registration, downloads, or support requests

b) Technical & Usage Data

When you visit our Website, we may automatically collect certain information, such as:

IP address
Browser type and version
Device type and operating system
Referring URLs
Pages visited, time spent, and interaction behavior

c) Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure proper Website functionality
Analyze traffic and usage trends
Improve performance and user experience

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

1.2 How We Use Your Information

We process personal data only for legitimate business purposes, including:

Providing access to products, services, documentation, and support
Responding to inquiries and customer service requests
Processing orders, payments, and deliveries
Improving Website performance, content, and usability
Sending product updates, service notifications, or marketing communications (you may opt out at any time)
Fulfilling legal, regulatory, or contractual obligations

1.3 Legal Basis for Processing (GDPR)

For users located in the European Union, our processing is based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests that do not override your rights

1.4 Information Sharing & Disclosure

We do not sell or rent your personal data.

We may share information only with:

Trusted third-party service providers (e.g. hosting, payment processing, logistics, analytics), strictly for operational purposes
Legal authorities where required by law, court order, or regulatory obligation
Business partners solely to fulfill orders or provide requested services

All third parties are required to implement appropriate data protection measures.

1.5 Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes outlined in this Policy
Meet legal, accounting, or regulatory requirements

1.6 Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against:

Unauthorized access
Loss, misuse, or alteration
Disclosure or destruction

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

1.7 Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with a data protection authority

Requests can be sent to: support@deepace.net

1.8 Children’s Privacy

Our Website and services are not intended for children under the age of 13.
We do not knowingly collect personal data from children.

1.9 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
The latest revision date will always be displayed at the top of this page.

2. Terms of Use & End User License Agreement (EULA)

2.1 Scope

These Terms govern your access to and use of:

The Website
Downloadable software, firmware, drivers, and applications
Technical documentation, manuals, and materials
Any related online services provided by DEEPACE

2.2 License Grant

Unless otherwise stated, DEEPACE grants you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Website
Download and use software or firmware solely for operation with DEEPACE products

You may not:

Modify, reverse engineer, decompile, or disassemble software
Redistribute, sublicense, or resell any software or content
Use the Website or software for unlawful or unauthorized purposes

2.3 Intellectual Property

All content on this Website, including but not limited to:

Text, images, diagrams, and graphics
Software, firmware, and source code
Logos, trademarks, and brand identifiers

is the intellectual property of DEEPACE or its licensors and is protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

2.4 Disclaimer of Warranties

The Website, software, and all content are provided “as is” and “as available”.

To the maximum extent permitted by law, DEEPACE disclaims all warranties, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness of information

2.5 Limitation of Liability

To the fullest extent permitted by law, DEEPACE shall not be liable for:

Indirect, incidental, or consequential damages
Loss of data, revenue, or business opportunities
Damages resulting from misuse of products, software, or information

In all cases, liability shall be limited to the amount paid by you (if any) for the relevant product or service.

2.6 Governing Law

These Terms and this Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which DEEPACE is legally registered, without regard to conflict of law principles.

2.7 Contact Information

If you have any questions regarding this Privacy Policy or Terms of Use, please contact:

📧 support@deepace.net

3. Acceptance

By accessing or using this Website, you confirm that you have read, understood, and agreed to this Privacy Policy and Terms of Use.