About Us
Welcome to Deepace, gateway to innovation and excellence in the realm of technologies. We are passionate about pushing the boundaries of what’s possible, embracing the latest advancements, and creating exciting products.
Our team is build with multiple enthusiasts: mechanical engineers who love CNC and DIY 3D printers, RF engineers who are passionate about amateur radio, programmers who are active in the open source community, and a founder who started one of the most unique communities of tech enthusiasts in China.
We started Deepace in 2014 to provide thousands of reliable, durable, and price-friendly handheld test equipment to hobbyists around the world, and our customers are located in a variety of universities, labs, R&D departments of large corporations, and more hobbyists just like us.
Paris Office : DEEPACE SAS
61 RUE DE LYON 75012 PARIS
SIREN 978352987
N° TVA Intracommunautaire FR90978352987
N° EORI FR97835298700025
+33 (0)9 52 61 94 39
SiChuan Lab : 1204 Room No.64 Yi Huan Lu Dong San Duan,Cheng Hua Qu, ChengDu, Si Chuan, 610056 China
General Support：support@deepace.net
Quality & Service
Adhering to the principles of honesty, rigor and science, we have adopted stringent standards to safeguard the quality of our products. Relying on our technology-led and responsive customer service, we provide our customers with efficient and rapid solutions.
Our France office offers product delivery, calibration, training, and after-sales services, providing tailored solutions to meet your needs and create value. We’re here to ensure your success with expert support every step of the way.
Deepace Education Discounts
We delighted to offer special education discounts for both students and teachers. To access these exclusive discounts, simply contact us for a simple verification process. Upon successful verification, you will receive a personalized discount coupon. You can then input this coupon during the checkout process on our website to avail of the discount.
We believe in supporting education and providing accessible resources for students and educators alike. Don’t miss out on this opportunity to save on your educational purchases. Contact us today to get started and unlock your exclusive discount!
Shipping & Pricing
Shipping channel:
We collaborate with leading logistics partners such as DHL, FedEx, and UPS to ensure swift and secure global transportation. Additionally, we have established partnerships with other reputable logistics providers in specific regions to offer efficient and cost-effective shipping solutions.
Delivery time:
Express: 5~8 days; (DHL/FedEx/UPS, fast and stable.)
General Logistics: 10~25 days;
Free shipping: 7~20 days depending on the region.
The price of products:
Our product prices are exclusive of VAT. VAT will be calculated at checkout based on the customer’s location.
For commercial customers in the EEU region, VAT reverse charge may apply. In this situation please contact our manager to confirm.
We will fill in the actual price of the order when shipping. If the parcel is incurring customs duty please take care of it in time so that the parcel will not be returned.
If you have any questions about the above information, or if you have any needs, please contact us at annayang@deepace.net
Payment method
We accept payment by PayPal and card.
For commercial orders, you can also use bank transfer to our business account. We accept multiple transfer method. To pay by bank transfer, please contact our sales manager annayang@deepace.net.
Warranty and Return Policy
Please refer to the product manual for details on our warranty policy. Customized products are exempt from no-reason returns, while other products are eligible for a 7-day no-reason return policy. However, customers are responsible for covering the associated courier costs. For further assistance, kindly reach out to our sales manager.
Consumer Price Protection Policy
We highly value customer satisfaction and are committed to providing you with the best shopping experience. Therefore, we have established the following Consumer Price Protection Policy to ensure that you enjoy the best price guarantee when purchasing our products:
1. Price Protection Period: Within one month of your purchase, if you find the same product being sold at a lower price on our website, you are entitled to avail of the price protection policy.
2. Application Process: If you discover a lower advertised price for the same product during the price protection period, please contact our customer service team immediately and provide the following information:
– Your order number
– Product name and model
– Source and valid proof of the lower price (such as a link or screenshot)
3. Price Adjustment: We will promptly review your application and, upon verification, adjust the price for you. Depending on your payment method, the price difference will be refunded through the original payment method or issued as a coupon.
4. Policy Limitations: Please note that the price protection policy applies only to products purchased within the price protection period. Additionally, the following situations are not covered by the price protection:
– Products during special promotional periods (such as clearance)
– Other special circumstances, such as omissions or pricing errors
5. Reserve Rights: We reserve the right to adjust the price protection policy based on actual circumstances and may modify or terminate it at any time without prior notice.
We aim to demonstrate our commitment to customer satisfaction through this policy and appreciate your support for our products. If you have any questions or need further assistance regarding the price protection policy, please feel free to contact our customer service team.
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